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Terms & Conditions
Cancellation/No-Show Policy
(We’re all human, and we know that emergencies happen. We’ll do our best to work with you, please just remember to respect our time, and we’ll always do the same in return for you.)
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment. We please ask that you cancel or reschedule 24 hours before your appointment time to avoid a cancelation or no-show fee. In case of a no-call, no-show, we charge 100% of the appointment. There will be no refunds for deposits or fees. If you are more than 10 mins late we will have to mark you as a cancelation and charge you 50% of the service cost. This ensures our other clients after you, will have their time slot still available and our stylist's time is respected. If your card declines, you must pay the fees applied before your next appointment with us.
• A 30% non-refundable, non-transferable deposit is required for all services.
• Your deposit goes toward your total at checkout.
• No-call, no-show: Deposit is kept + 20% (remaining of the 50% cancellation fee) will be charged to the card on file.
• Understandable Emergency on your end (please let us know before your appointment to avoid fees): 50% of Deposit is kept (if rescheduled), 100% of deposit is kept (if canceled) + No remaining fee will be charged to any circumstance.
• Understandable Emergency on our end: Deposit is applied to the same service rescheduled + No remaining fee will be charged.
• The system when booking may show a full 50% fee, but we only charge the additional 20% beyond your deposit.
Appointment Availablility
Our availability is listed when you go to book a service with us. If there isn't a time available that would work for you, give us a call and we might be able to fit you in!
Sometimes our booking system will show there is no available appointments but try to call us to see if there is one for you!
Unsatisfied Results
If you are not satisfied with your results from any treatment, please speak to our salon coordinator and they will assist you.
If your lashes were to fall out within 24 hours of the service time due to an application error (which may need proof of error), you will be able to have a free touch up by the original artist within the following 3 days of the original service date or what we have first available for appointments. Due to the price of product and wages, we are unable to offer refunds but will be allowed a free touch up as mentioned above. This is subject to change at anytime. Thank you.
Payment Methods
We gladly accept Debit Cards, Credit Cards (Visa, MasterCard, American Express, Discover), Apple Pay and Cash. Checks are not accepted.
A 3% processing fee will be applied to all debit/credit card transactions. This fee helps cover the cost imposed by credit card processors and is not retained by our business.